For Customers

General Information

• How do I reach out to support@ahomerun.com?
• How does HomeRun's quote competition work?
• Do you have a list/company directory of service providers?
• Can I get the phone number of the service providers without creating a request form or can you give me a price on the phone?
• Are the pros/companies your employees?
• How long does it take to receive my quotes?

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Access and password

• Why is my email address required to be able to use HomeRun?
• I forgot/do not know my password, what should I do?

Messaging/Communication/Information

• How do I change my phone number?
• I don't want to receive advertising emails, how can I cancel?
• How does HomeRun ensure the privacy of my information?
• I can't receive the emails that HomeRun sends, what can I do?
• How do I turn the notifications off?
• I have not received any SMSs from HomeRun, what can I do?

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Payment

• To whom and how will I make the payment?
• Am I supposed to make payment to create a service request on your website?

Selection of quotes

• I selected the wrong pro/company, how can I fix this?
• How do I accept a quote?
• How do I get more and better quality quotes for the service I want to have?
• Can I meet the service providers before deciding which quote to select?
• Which quote should I select?

Reviews

• How should a good review look like?
• Am I able to review a service provider from whom I didn't receive a service through HomeRun?
• How and when do I make my review?

User Technical Support

• How do I cancel my membership?
• Can I ask service providers about their quotes?
• How can I answer service providers' questions?
• To whom and how do I forward my questions regarding the details of the jobs and quotes?
• I have created a request, but I can't see the incoming quotes. What should I do?
• The sample photos which I attached to my request have not been included, what might be the reason?